Return Policy

Sjzmall is a professional online clothing brand focusing on trendy casual wear for men and women. We commit to offering well-made, stylish and comfy garments with reliable quality control. To help you shop with complete peace of mind, we make this simple, customer-friendly return policy for all clothing items in our store.

Return Time Frame

Customers can apply for returns or exchanges within 30 days after your package is delivered. Please check clothing size, color, fabric and sewing condition once you receive your goods. We will not accept any late return requests without special exceptions.

Return Requirements for All Clothes

To get approved for a full refund or exchange, your returned clothes must meet all requirements below:

All apparel must be never worn and never cleaned, with no stains, hair residues, makeup marks or unpleasant smells.
No manual damage, pulled threads, holes, stretching or permanent wrinkles on clothing fabrics.
All original tags, labels and original packing bags must be kept completely intact.
Any personal cutting, hemming, ironing or self-cleaning will lead to failed return inspection directly.

Non-Returnable Items

All final sale clearance clothes, worn or washed garments, clothing damaged by improper daily care, and manually modified apparel are not eligible for returns or exchanges.

Refund & Exchange Process

We will inspect your returned clothing within 2 working days after receiving your parcel. Once inspection passes, your refund will be sent back to your original payment account within 3–4 working days. Size exchanges are supported based on current stock availability.

Shipping Cost Rules

Buyers need to afford return shipping fees if you return clothes due to personal size issues or personal dislike. Our store will take full charge of return shipping fees if we send defective clothes, wrong styles or damaged goods.

After-sales Service for Defective Clothes

If you receive defective or damaged clothing, please contact us within 3 days after delivery and send us clear photos of the defective parts. Our customer service team will reply within 24 hours and arrange refund, replacement or store credit for you.

How to Apply for Return

Send an email with your order number and return reason to our official email address.
Wait for our official return approval and detailed return shipping guide.
Pack clothes properly to avoid damage during transportation.
Your refund will be processed immediately after our warehouse inspection.